Privacy policy

Last Updated: October 5, 2026

At Novowey, we respect your privacy and are committed to protecting your personal data in compliance with the French Data Protection Act and the General Data Protection Regulation (GDPR).

This Privacy Policy describes how we collect, use, store, share and protect your personal information when you visit and shop on our website https://www.novowey.com/.

1. Who We Are

Novowey is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect the following categories of personal data when you place an order, create an account, or contact our support team:

  • Full name, billing and delivery address
  • Email address and phone number
  • Payment information (processed securely by our payment providers; we do not store full card details)
  • Order history, product preferences and shopping behaviour
  • Messages you send to our customer service team
  • Technical data such as IP address, browser type, device information and cookies.

3. Purpose of Data Processing

We use your personal data for the purposes below:

  • To process, fulfil and ship your orders
  • To provide customer support and respond to your enquiries
  • To send order confirmations, delivery updates and service notifications
  • To prevent fraud and secure our website
  • To comply with legal, tax and accounting obligations
  • With your consent, to send marketing emails and newsletters.

4. Legal Basis for Processing

Processing your data is based on:

  • Contract performance, to complete your purchase
  • Our legitimate business interests for website security and fraud prevention
  • Legal obligations required by French and EU law
  • Your explicit consent for marketing communications.

5. Data Sharing

We only share your personal data with trusted third parties necessary to operate our business:

  • Payment service providers
  • Delivery carriers for order shipment
  • IT service providers hosting our website
  • Legal authorities, only when required by law.

We will never sell your personal data to third parties for marketing purposes.

6. Data Retention

We keep your personal data only for as long as necessary.

  • Order and transaction data will be retained for the period required by French tax and commercial law.
  • Marketing contact data will be stored until you unsubscribe or withdraw your consent.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access a copy of your stored personal data
  • Right to rectify incorrect or incomplete information
  • Right to erasure (“right to be forgotten”) where applicable
  • Right to restrict processing
  • Right to data portability
  • Right to object to marketing or processing based on legitimate interests
  • Right to withdraw consent at any time.

You may submit your privacy request by contacting us. You also have the right to lodge a complaint with the French data protection authority (CNIL).

8. Cookies

Our website uses cookies to improve browsing experience, analyse website traffic and remember your preferences. You can manage or disable cookies via your browser settings. Disabling cookies may affect some website functions.

9. Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss or alteration.

10. Contact Us for Privacy Enquiries

If you have any questions about this Privacy Policy or your personal data, please contact us:

Novowey

Website: https://www.novowey.com/

Email: hello@novowey.com

Phone: +33 3 20 26 73 30

Business Address: Boulevard Gambetta, Tourcoing, 59200, France