Shipping policy

Last Updated: October 5, 2026

This Shipping Policy describes delivery options, shipping fees, processing times and delivery conditions for orders placed at https://www.novowey.com/, in compliance with French consumer law.

1. Order Processing Time

Orders are processed within 1 to 3 working days after payment confirmation. Working days are Monday to Friday, excluding French public holidays. Orders placed at weekends or holidays will start processing on the next business day.

2. Shipping Destinations

We deliver to Metropolitan France and selected European countries. You can view available delivery countries at checkout.

3. Delivery Times

Estimated delivery times after dispatch:

  • Metropolitan France: 2 – 5 working days
  • Other European countries: 3 – 8 working days

Estimated timelines are not guaranteed and may be affected by carrier delays, customs or public holidays.

4. Shipping Fees

Shipping cost will be calculated and shown to you at checkout before payment. We may offer free shipping promotions under certain conditions, which will be clearly stated on our website.

5. Order Tracking

Once your parcel is dispatched, we will send you a tracking number by email. You can use this number to follow your shipment on the carrier’s website.

6. Delivery Issues

Please inspect your package immediately upon receipt. If your parcel arrives damaged, missing items or incorrect goods are delivered, contact our customer support promptly with photos and your order number.

If a parcel is marked as delivered but you have not received it, please check with neighbours or your local delivery point first and then contact us.

7. Customs and Import Duties

For shipments to countries outside France, you may be responsible for applicable import duties, taxes or customs clearance fees charged in the destination country.

8. Undeliverable or Returned Parcels

If a parcel is returned to us because of an incorrect address, missed delivery or recipient refusal, you may be responsible for the return shipping cost. We can re-send your order upon request, at your additional shipping cost.

9. Contact Us

For questions about shipping and delivery:

Novowey

Website: https://www.novowey.com/

Email: hello@novowey.com

Phone: +33 3 20 26 73 30

Business Address: Boulevard Gambetta, Tourcoing, 59200, France