Terms of service
Last Updated: October 5, 2026
These Terms of Service govern your access and use of the website https://www.novowey.com/ and all purchases made from Novowey. By browsing our site or placing an order, you agree to be bound by these terms, together with our Return & Refund Policy and Privacy Policy. These terms are governed by the laws of France.
1. Company Information
Novowey
Website: https://www.novowey.com/
Email: hello@novowey.com
Phone: +33 3 20 26 73 30
Business Address: Boulevard Gambetta, Tourcoing, 59200, France
2. Eligibility
You must be at least 18 years old to place orders on our website. If you are purchasing on behalf of a legal entity, you confirm you have authority to bind that entity.
3. Product and Pricing Information
We make reasonable efforts to ensure product descriptions, images and prices are accurate. Minor colour variations may appear due to screen differences. Prices are displayed in Euro and include applicable VAT. We reserve the right to correct pricing errors before accepting your order.
4. Order Acceptance and Contract Formation
When you submit your order, this constitutes an offer to purchase. The sales contract is only formed once we send you an order confirmation email. We reserve the right to refuse or cancel orders for reasons such as product unavailability, pricing errors, suspected fraud or breach of our terms.
5. Payment Terms
You agree to pay the full amount shown at checkout using one of our accepted payment methods. Payment must be authorised before we dispatch your goods.
6. Delivery and Risk of Loss
Delivery details and estimated timelines are set out in our Shipping Policy. Risk of damage or loss of goods transfers to you once the product is handed to the delivery carrier.
7. Intellectual Property
All text, images, logos, graphics and design content on https://www.novowey.com/ are the intellectual property of Novowey. You may not copy, reproduce, distribute or reuse our content without our written permission.
8. User Conduct
You agree not to misuse our website, attempt unauthorised access, upload harmful code or use our site for fraudulent or unlawful activities.
9. Limitation of Liability
To the maximum extent permitted by French law, Novowey shall not be liable for indirect, consequential or incidental damages arising from product use or website access. Nothing in this clause excludes liability for death, personal injury, fraud or mandatory statutory warranty rights.
10. Disputes
Any dispute arising from these terms shall be subject to the courts of France. European consumers may also use the European Online Dispute Resolution (ODR) platform for out-of-court dispute settlement.
11. Policy Updates
We may revise these Terms of Service occasionally. Changes take effect once published on our website. Continued use of our site after updates means you accept the revised terms.
12. Contact
For questions regarding these Terms of Service:
Novowey
Website: https://www.novowey.com/
Email: hello@novowey.com
Phone: +33 3 20 26 73 30
Business Address: Boulevard Gambetta, Tourcoing, 59200, France
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